Refund policy

As flowers are a perishable item, returns are only accepted under the following circumstances:

• All issues must be reported within 24 hours of delivery.
• We will happily replace any damaged item, which may have had its quality affected during shipping.
• As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available.
• Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
• We will require photographic evidence of the poor quality or damaged flowers.